Work through these fixes in order — most problems are solved by the first three.
The fixes
- Press Save in the playlist editor. Adding the playlist isn't enough; the Save button at the top commits it to your TV.
- Generate a new connection code. Codes last 24 hours and are single-use. Settings → General → Get code.
- Check the link for stray spaces. Copying from WhatsApp sometimes adds a space at the end. Paste into a note first, then copy again.
- Fully restart the app. Exit SS IPTV (don't just go to the home screen), then reopen it — or unplug the TV for 30 seconds.
- Switch the stream format. Some older TVs play HLS better than TS. Ask us on WhatsApp for an HLS version of your link.
- Check your subscription is active. If your plan has expired or you've hit your device limit, channels will list but not play.
- Update the TV's software. Settings → Support → Software update (Samsung) or Settings → General → About this TV (LG).
Still stuck?
Send us a photo of the error on WhatsApp — we'll usually spot it in seconds. You can also switch to IBO Player, covered in our Samsung & LG guide.