Legal
Refund Policy
When and how you can get a refund from KemoTV, including our 7-day money-back guarantee for technical faults.
1. Our guarantee
If you experience a technical fault within 7 days of purchase and our support team can't resolve it, we'll refund your most recent payment in full.
2. Before you pay
Tell us your device and internet speed on WhatsApp before ordering and we'll confirm compatibility honestly. That's the fastest way to avoid problems.
3. What isn't covered
Change of mind once the service is working; problems caused by your own internet connection or hardware that we've advised on; individual channels temporarily unavailable; accounts suspended for breaching our Terms; requests made after the 7-day window.
4. How to request a refund
Message us on WhatsApp or email support@kemotv.ca with your order details and a description of the problem. We'll troubleshoot with you first; if we can't fix it within the window, we'll process the refund.
5. Processing
Approved refunds go back to the original payment method where possible, usually within 5–10 business days.